Shipping policy

Shipping & Live Arrival Policy

Blue Reef Live Logistics

At Blue Reef Live Logistics, we are committed to providing safe, reliable, and time-sensitive delivery of all live aquatic livestock. Every shipment is packed with professional care and shipped via UPS or FedEx Next Day Air to ensure optimal arrival conditions.

Shipping Rates (UPS/FedEx Next Day Air)

0 lb – 4 lb
$190.00

4.01 lb – 8 lb
$380.00

8.01 lb – 12 lb
$570.00

12.01 lb and up
Quote required (contact us for a custom rate)

Packing Standards

To maintain the highest level of safety and temperature stability during transit, we follow strict packing guidelines:

  • Every 2 lbs = 1 bag of fish

  • Each box holds up to 4 bags

  • Each box must be completely full to ship

  • All boxes include:

    • Insulated liners

    • Oxygenated and securely sealed bags

    • Heat or cold packs as needed

    • Protective padding to prevent shifting

These guidelines help ensure that livestock remains stable throughout transit and arrives in the best possible condition.

Shipping Schedule

  • We ship Monday–Thursday only

  • No shipping on weekends or holidays

  • Orders placed after the daily cutoff will ship the next available business day

  • We do not ship during severe weather or conditions that may risk livestock safety

Live Arrival Guarantee

Your order is protected by our Live Arrival Guarantee, provided the following conditions are met:

Customer Responsibilities

  • You must contact us within 2 hours of the delivery window (based on the carrier’s tracking timestamp)

  • You must submit the following proof immediately:

    • Clear photos of the fish in the original, unopened bags

    • Unedited videos showing the livestock inside the sealed bags

  • Someone must be present to receive the package at the time of delivery

  • Do not open, acclimate, or dispose of the fish before submitting proof

  • View Refund Policy regarding refunds and returns

Guarantee Conditions

  • Guarantee covers DOA (Dead on Arrival) livestock only

  • Fish removed from shipping bags before documentation void the guarantee

  • Carrier delays, weather delays, missed deliveries, or incorrect addresses void the guarantee

  • Refunds are store credits only and are issued for livestock only, not shipping costs

Additional Notes

For shipments over 12 lbs, specialized orders, or assistance calculating bag/box requirements, please contact us directly. We are here to ensure your order is handled with precision, care, and proper logistics.